• Adobe Illustrator 9.0
• Adobe Photoshop 5.0
• QuarkXpress 4.1
• Aldus FreeHand 7.0
• Corel Draw 8.0 or lower (must be .eps formatted)

Microsoft Word or PowerPoint documents will not be accepted.

Accepted electronic file formats are:

• Iomega Zip
• CD-ROM
• 3.5 Floppy
• e-mail (under IMB, compress if necessary; DO NOT COMPRESS JPEG)
• Resolution twice the screen (usually 300 dpi)
• Enclose all support files and fonts
• Prefer EPS Vector Graphic Art for logos and type, with type set to curves
• Due to the size and nature of 4-color process files, please provide disk.
• Please provide some type of color composite proof, transparency, brochure or photograph if possible

ART CHARGES
Any significant art time required for art creation, rebuilding or clean up will be billed at $75.00 per hour. Minor typesetting such as small copy changes can usually be done at no additional cost. A third revision to paper proof will result in a minimum art charge of 1/4 hour art time.

CONFIRMATION PROCESS
A confirmation and paper layout will be e-mailed or faxed to you on every order. Return approval is required to proceed with production. Any delay in confirmation or proof approval may affect lead time or may result in rush charges if deadline dates must still be met.

LEAD TIME
Lead time on orders will be considered from the time complete art is approved.

ORDER CHANGES
To ensure accuracy in fulfilling your order to exactness, all order changes must be faxed.

OVER/UNDER RUN POLICY
In order to fulfill your order completely, we will overprint to allow for product or print rejects. All orders will be subject to a 5% over/under run, industry standard on all custom printed products.

PAPER PROOFS
A paper proof will be provided on every order at no charge via e-mail or fax. If a minimal second revision is required, it will also be provided at no charge. Any additional revisions will require a minimum of 15 minutes at the billed art rate of $75.00 per hour.

PACKAGING
Most products come packaged bulk. Individual packaging is available as follows:

• Open polybag $0.16
• Sealed polybag $0.22

PRE-PRODUCTION PROOFS
Charges vary by product. Set-up charges apply. Please note: A cutting variance or art placement variance may occur up to 1/16" in either direction.

RUSH SERVICE
We are pleased to accommodate your rush needs whenever possible. Please call first to verify if we can fulfill your request, and to confirm charges.

SOCIAL POLICY
We respectfully decline those orders that contain or promote obscene or pornographic content, violence, racism, use of illegal drugs, alcohol or tobacco.

SUBLIMATION
Please specify all PMS colors for spot color printing. Exact color matching is not available on this process. Every effort is made to match colors, but sublimation printing does not permit exact color replication. Half-tone values and color tones cannot be controlled with 100% accuracy when transferring sublimation process printing to fabric. Color will also vary within the run. The resulting pad will be a close facsimile, but not an exact reproduction of the original art. Allow for variance of image placement up to 1/4" in either direction.

TRADEMARKS DISCLAIMER
Logos and trademarks shown on this website do not represent an endorsement of the manufacturer or their products and are the property of the primary trademark holder who controls their distribution and/or sale.